How our Hot Tub Hire Works
Got a question about hiring a hot tub? You’re in the right place.
We’ve answered the most common questions about delivery, setup, safety, and pricing – so you know exactly what to expect before you book your hot tub hire with us.
Simple steps to your perfect hot tub experience
Choose and book online
Select your hot tub hire dates
We deliver and install
Sit back
and relax
We collect and remove
Bookings & Delivery
All of our hot tub hires are on 3 days minimum. We deliver and install your hot tub a day before the hire start date to allow for the hot tub to fill up (it takes up to 2 hours), water to heat up (it takes up to 24 hours) & chlorinate.
Your hot tub will be delivered & collected anytime between 08:00 & 20:00, you’ll receive a text the night before from the driver with your designated delivery time slot. You will also receive a reminder few days before installation as well as collection.
Our hot tubs vary in size but are very portable, we can get them through the narrowest doors or hallways, so we are never restricted on delivery.
Collection
Collection will be the day after your hire anytime between 08:00 & 20:00, you’ll receive a text the night before from the driver with your designated collection time slot.
Please unplug pump and protect the plug from rain or water after your last use of the hot tub. You can undo the waste pipe and inside plug to let the water run out before we arrive. Leave chlorine dispenser floating inside if you require for us to pump the water out.
Please make sure that all hired items are kept near the hot tub so that the drivers can identify them easily. We will then perform a partial clean, dismantle and collect within an hour of arrival.
Installation
We ask our customers to make sure that a water supply and electricity are made available on installation as we will set it all up and test the hot tub for you that it is working efficiently.
We ask our customers to make sure that they book our hot tubs for an outdoor use only in the private space. Please make sure you use flat and clean surface that is roughly 2.5m x 2.5m and that it will hold the weight of the tub and the users. If these requirements are not met installation will be rejected and delivery charge will apply.
In order to fill, chlorinate and test the hot tub during installation we ask that a hose pipe and electricity is nearby. We will start the hot tub fill, test the pump and add the right amount of chlorine to your hot tub.
Chlorine can be given to the hirer and not added to the hot tub if we are made aware of any potential health risks of users. Whilst it is the hirers responsibility to ensure safe use, we are happy to allow our customer to chlorinate during the hire.
What do I need to set up the Hot Tub?
We advise that you pre-plan where you want the Hot Tub to be set-up. As the hot tub requires both power and water, we ask that you make sure the hot tub has access to a hose and power socket or alternatively an extension cable (13amp). Although our hot tubs are flexible once deflated, we also ask that you make sure we have full access to where the hot tub needs to go.
Can the hot tub be setup on grass?
In short yes they can, our hot tub range are portable so that they can be installed on all surfaces that are level. That being said we ask that all surfaces are clean and have no elements that can rupture the lining of the hot tubs, such as shingle, loose bark etc… When installing on grass please be aware that it will take the grass some time after collection to repair as it will be subject to the crushing weight of the hot tub.
Can I ask for a specific delivery time?
Unfortunately we cannot be specific on delivery times as weather and traffic conditions can change. However if delivery time is very important, leave us a note in the comment box at the check out, ie “before noon” or “after 2pm delivery would be best” and we will try and plan this into our route.
How long does it take to set up a hot tub?
Setting up our hot tub only takes around 20/30 minutes. However it takes about an hour to fill the hot tub with water and we advise to leave the heat pump on for at least 20 – 24 hours so that the hot tub is heated to the required temperature before use.
Will I receive exact hot tub I have ordered?
Usually we are able to provide the exact hot tub you ordered, however if your designated hot tub is unavailable due to unexpected issues prior to setup & we aren’t able to replace it before delivery, we will deliver the closest possible alternative.
Can I drink / smoke in the Hot Tub
As a precaution, we advise that no glass is taken into the hot tub as broken glass can damage the hot tub and cause injury to the users. We advise that smoking is avoided for the same reasons.
Are delivery and collection FREE?
Delivery and collection are FREE. However for postcodes outside our operating area we may still be able to deliver for a fee.
What do I need to do before the hot tub is collected?
Please unplug the pump after your last use. You can also loosen the waste pipe and inside plug to let the water drain before we arrive. If you require us to pump the water out, please leave the chlorine dispenser floating inside hot tub.
Do you use any chemicals when setting up the hot tub?
Yes we do. It is important that chlorine is used to prevent bacteria building up in the hot tub. If any guests are allergic to chlorine, please ensure that they are informed that chlorine is used. The chlorine output can be adjusted on the floating dispenser. Filters are replaced and housings cleaned before every hire.